Water and Flood Damage

Suffered from flood damage? Let's get you back on your feet.

If your property has been affected by flood damage it is important to act as quickly as possible. We want to first ensure the property is safe, so that the damp is not producing harmful bacteria. Secondly, we want to prevent any secondary damage by restoring your home and contents as soon as possible. Our local experts are available to get your property back to how you remember it. We offer 24/7 Emergency Response if you need us immediately.

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How can we help you?

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Call your local DisasterCare Platinum representative. We’ll then make an emergency call out to assess the damage to the property. Our aim is to get any water extracted from your property as soon as possible.
Your representative will then advise you on the next steps to achieve the quick and efficient restoration of your property whilst minimising any secondary damage that might occur. We will also provide a written quote.
Our team will begin the restoration process, dealing with the removal, storage, and restoration of your contents whilst your property is also restored to a safe state.

Chloe Tidswell

I want to express the most sincere gratitude to the DisasterCare team. On Saturday, they arrived on time to my parent's flooded bungalow, were professional throughout, and kept us updated with what was happening. The whole team was extremely knowledgeable and calm about the whole process. The clean-up team that came to my parent's house was amazing and under the circumstances made it all much more bearable for my parents to cope with. They made yesterday go smoothly and I felt that you needed to know how amazing your employees were. I know we will be seeing them throughout until my parents move back into their home. Thank you so much for the help you have already given.
Mr and Mrs. Billen

We arrived home after a few days away to find water pouring through the ceiling and most of the downstairs rooms saturated. This was a big shock which was overwhelming and potentially depressing. It was obviously an extremely stressful experience.

The following Monday the team from DisasterCare arrived to take care of us. From the outset, nothing was too much trouble and we felt that we were in caring hands. Carpets had to be removed and taken away. An antique stool, precious as a family heirloom, was severely damaged but we were assured that it could be restored.

The drying out process began within hours of the DisasterCare team's arrival. One wall remained saturated but once the plaster was removed it could be seen that the breeze blocks were still holding a lot of water. Eventually, they turned from black to grey, and not long after the house was declared dry.

We have been back home for nearly three weeks and most of the many boxes have been unpacked. There is quite a lot to be done but our life feels to be ‘back on track’ and we just feel so happy to be home.

We would like to express our sincere and heartfelt appreciation to everyone who helped. Nothing was ever too much trouble and we always felt reassured and cared for. Throughout the whole process, we were treated with respect, courtesy, and understanding. We simply could not have had a better service.
Mr and Mrs Layton

Hi. Your boys were superb, very caring and very clean seeing to our property.

Lots of respect. Thanks Kathleen Layton
Mrs N

Dear Andy, Emma and the rest of the lovely team at DisasterCare,

We want to say a MASSIVE THANK YOU for all of your help getting our house back in order. When we 1st saw the house I never thought that it would be the same again. But it is! And it's thanks to you guys. Each box (and there were hundreds ) we unpacked brought a little moment of joy and the little pieces of memories that we now treasure so much are priceless to us now.

Thanks for delivering boxes to the rental house and then moving us again!

You are amazing and we can't thank you enough.

Warmest wishes.
Jasz

Morning James/ Raed

I feel impelled to let yourselves know that the guys from DisasterCare, in particular Rashid, found a cache of my mother's jewellery that we for the last 20 years have been desperately looking for after my mother’s death. All these years we assumed it was lost.

In short, the honesty of your guys, in particular, Rashid has made my family very happy and I want to say a big thank you to you all, it's restored my faith in humanity.
Gordon

Very smooth process, the workers were amazing and made us feel at ease. The whole process was less stressful with their help & knowledge. Very happy customers ~ Gordon
Mr and Mrs D

Very professional and good duty of care in difficult circumstances when flooding has had an extremely emotional effect on the householders.
Matthew

I’ve recently been in the unfortunate position of having to use your services following flooding in February.

I’d just like to say a heartfelt thanks to Rob Moore & his colleagues for the way that they have handled the works, from strip out to finally signing off as dry yesterday. They have been polite & respectful of our property, understanding of the situation that we found ourselves in, and we could not have asked for anything more.

You are fortunate to have employees such as Rob & his team working with you as they are very much the face of the company & first impressions so count.

Thanks for the huge part that you have played in giving us back our home ~Matthew
Sue

To the DisasterCare team,

What a FANTASTIC bunch you all are, you made me so happy, cleaning my house and treating everything with such care you all deserve a medal for all of the hard work that you have done. I will never forget you all.

Thank you ~ Sue
Richard

I can’t thank the team enough, KIKI was really reliable. They were all very professional, respectful & cleaned after themselves to a high standard. Again, we really appreciate everything they done for us & I wish them all the very best ~ Richard
Mr Date

Ian was wonderful and a credit to the company
Mrs Shaw

Dear Phil, I am just writing to say thank you to you and your team. You and your team showed compassion in looking after our property in a sensitive and empathetic manner. John and I are thankful for your generosity and kindness during this very traumatic period and supporting both of us.
Miss Macdonald

Staff were very polite and helpful. Paul and Rita were excellent to deal with and just a phone call and they were there for me.
Moira & Peter Eddy

We have never had to claim on our insurance before and was, to be honest, expecting a minefield. From the off, everyone has been super-efficient and very helpful. From the telephone staff who arranged for you to contact us, through to the agencies who came to try to discover the leak. Matt who had the job of trying to 'dry us out!' and the chartered surveyor, Chris. It was a very difficult and unknown time with us still being in some way in lockdown, but everyone was brilliant.
Mrs Kelly Jamison

I would like to say a huge thank you to the guys from DisasterCare, when my kitchen was destroyed by water from my bathroom above I was absolutely devastated. My kitchen ceiling began to fall down in huge pieces & my electric kept tripping. Within a few hours my insurance company had instructed Davy & Stevie to come and assess the damage. Without them I don’t know what I would have done, they immediately got a electrician to sort the electrics, Tommy was fantastic & eventually got the electric working & came back early the next day to fix the rest of the electrical faults. Davy & Stevie were in my home until late that first night making it safe for me & my daughters. They have been with me countless times & without them these last few weeks I don’t know how I would have coped. They are a truly amazing team & their professionalism & hard work is faultless but most importantly for me was how caring they were & how they can handle the stressed customers they deal with daily. Thank you guys the last few weeks have been tough but made bearable by yourselves.
Mr Geraint Lewis & Mrs Angela Lewis

Thank you for a superb service.
Ms Anne Rees

My wife and I would like to say a massive thank you to Andy and Harry for the professional service they provided us at our disastrous time of need when we had the flood. They put us both at ease through this tough situation which we are very grateful for, we were kept informed every step of the way by phone calls, emails or texts. The standard of work was very professional and we both would highly recommend the company to anyone who has any major problems. Many thanks to your team.
Ms Aquino

I just to say how good and very helpful all your staff have been. We have been very impressed since the start.
Mr Duke

Disaster Care merit specific mention for their excellent service; providing timely communication, well trained, experienced and friendly staff.
Mr Sammon

I'd like to thank DisasterCare and the team for their service, very friendly and conscientious, always on hand and easy to contact in these difficult and different times, they were very informative and swift in following up the drying out process, regular checks and Kevin was always in contact throughout, I feel a great deal of gratitude owed as to helping making my house my home again, the flood I had was horrendous , the damage left me feeling numb, the reassurance that disaster care supplied me with was very uplifting and put all my worries at ease, swift removal of the drenched carpets and soak up of the flood waters, and within a few weeks of dehumidifying and drying, there was a lot of damage averted, Thankyou.
Mr & Mrs Rose

I am glad to give you this feedback as your company have been outstanding. Friendly professional and informative in all communication.
Mr Lewis

Please be advised that Mr Lewis is really pleased with the service you have provided today, his words were "you are brilliant".
Mr Rees

Hi Andy, just to let you know that I have received a call from the son of Ms Rees today. He was very complimentary of the service you provided to his mum, as well as him and his wife, in getting the property suitable for Ms Rees to return home from hospital after her stroke.
Mrs McKenna

The contact after our incident was quick & the manager (Re'ad) attended site within 2 days. Re’ad was reassuring, professional and knowledgeable. I was impressed that he took some of the easier to manage & obviously soiled textiles away for cleaning straight away.