Call 01420 558855 or email us for advice about our products and services.

Restoration Express / Terms and Conditions

Terms and Conditions

Making A Purchase

Placing an order could not be easier. You can order online, by telephone or in person. To place an order online just browse our Online Catalogue and select the quantity of each product you require from each page and put them into the shopping basket by clicking the button adjacent to the product or, in some cases, at the foot of the page. After you have finished your selection, click "Checkout" and you will be asked for a few details that we need to be able to complete your request.

Your online "receipt" and automated email are not an order acceptance; we will formally confirm your request by a subsequent e-mail or phone and agree any delivery details with you. This is to protect us in the instance that a mistake has been made in pricing, we have inadvertently under priced goods or we are unable to supply a particular product for some reason. You can, if you wish, choose to pay for your order by credit or debit card. This element of the transaction will be carried out 'off-line' and your credit card receipt will be included with your shipment.

If you are an existing account holder your order will be shipped at your usual prices and payment terms.

To make an enquiry all you need to do is click "Contact Us" and fill in the online enquiry form, we will aim to respond within one working day.

Delivery Information

UK Deliveries

If you have any specific delivery instructions (e.g.: "boxes only, no pallets") please let us know and we will do all we can to accommodate them. For all areas other than mainland UK please call for confirmation of price.

Overseas Delivery

We will liaise with your nominated freight agent to ensure that your order is dispatched in a timely and satisfactory manner. We can dispatch using our own freight agent whereby costs will be advised and agreed before dispatch.

Late Delivery

We will endeavour to meet any request for a specified time of delivery, however; time of delivery will not be of the essence of the contract unless expressly stipulated in writing. Failure to deliver by a quoted or specified time shall not be a ground for cancellation or refusal to take delivery.

Short Delivery

It is important to check all deliveries and inspect for damage before signing for them. Damage or shortages must be noted on Carriers Delivery Sheet immediately and notice in writing given to the Company within 3 days of receipt of goods. Remember to keep the original delivery box for inspection by the courier - all carriers require you to inform us about damaged material or box shortages.>

Delivery Schedule

We'll despatch your order within 24 hours if we have the products you have selected in stock, which we normally do. If a product is out of stock we will contact you to discuss the likely delivery time or an alternative product.

Purchases for delivery in mainland UK are despatched by 'next day' post or courier and will normally be delivered to you the day after your order is placed. Our aim is to dispatch orders received by 2pm on the same day if required. Orders received after this time will normally be dispatched the next working day. If you need items before a certain time i.e. before 9am, 10.30 or midday please call and we will confirm a price and availability.

For other destinations, times and prices vary please call for confirmation.

When your order is despatched we will advise by telephone or email.

All goods are carefully packed and shipped as soon as they are available to fulfil your order.

We reserve the right to withdraw any product or offer from the website at our discretion, including the refusal of any transaction attributed to those products / offers.

Back Orders

If any of your ordered items are not in stock, we will back order for you. You will always be emailed or called with details to ensure that you are kept up to date with the progress of your order.

Tax Charges

VAT at the current rate applies to all orders dispatched for delivery within the UK and will also be charged on any EU order where we do not have the customer's VAT number.

Guarantee

We guarantee that you will enjoy quality, service and value offered by Restoration Express to you.

Reaching Us

If you need to reach us, please email us using the link on the store page, alternatively, you can call on 01420 558855 (International +44 (0)1420 558855) or write to us at:

Restoration Express
Valori House,
1 Omega Park,
Alton,
Hampshire,
GU34 2QEY

Privacy Statement

Credit Card Security

Payments made online are taken via SagePay. Restoration Express will never see your bank or credit card details when you pay online.

If not paying online we will contact you to arrange payment and delivery. We do take credit card payments over the phone.

Privacy Policy

This Privacy Notice contains important information to help you to understand how we collect, use and share data about you. The notice is intended to help you understand:

  • Who we are
  • How the law protects you
  • How we collect and use your data
  • How we share your data
  • Your rights
  • Other important privacy information

Who we are

All personal data is held by Restoration Express LTD, whose registered office is at Sherwood House, 41 Queens Road, Farnborough, Hampshire, GU14 6JP.

How the law protects you

The General Data Protection Regulation (GDPR) allows Restoration Express to use personal information only. This includes sharing the data with a third party outside of Restoration Express as long as it falls under one or more of the below reasons:

  • To fulfil a contract with the customer
  • When it is a legal duty
  • When it is in a legitimate interest
  • When you consent to it

How we collect and use your data

Personal data is collected from a number of sources which includes emails and letters that you send to Restoration Express and through telephone calls with you. The reason we collect personal data (and information known as sensitive personal data] is to provide the customer with goods ordered. Restoration Express may also monitor or record calls, emails, or other communications in accordance with UK Law.

Restoration Express collects and use personal information about you to enable us to process your request, notify you of acceptance of orders and deliver the goods ordered.

When you complete the enquiry form online you are providing consent to us to have your personal data. It may also be necessary to collect and use your personal data to safeguard against fraud and money laundering, and to meet our general legal and regulatory obligations.

We may, unless you tell us not to, pass the information to our couriers or other agents in case they need to contact you to arrange the processing or delivery of your order.

As part of our efforts to ensure that you are aware of the latest development and offers, we would like to use this information to advise you of new products, special offers or changes to our website. If you would like to receive this information, please indicate your preference when placing your order. You may unsubscribe at any time – just click the “unsubscribe” link at the foot of any email newsletter that you receive from us.

The personal data Restoration Express collects, and use is:

  • Your first name(s) and surname to identify you as the customer.
  • Your address, postcode, email address and phone number to contact you about your order or any documentation which is linked to your order.
  • Data about your order which includes any corresponded (either written or verbal) contact with us, for example in phone calls, emails and letters

How we share your data

It is sometimes necessary to share your personal information with relevant third parties. We may share your information with

  • Couriers or other agents to arrange the processing or delivery of the order.
  • Law enforcement agencies for the prevention and detection of crime

We will keep your data for as long as is necessary for the purposes for which it was originally collected

  • 7 years from the date of purchase

This enables us to help you should there be any issues relating to your order after its expiry and otherwise meet our legal and regulatory obligations.

Your Rights

You have the right to

  • Know what specific personal data we hold on your in our records, and request a copy of that data
  • Have your personal data corrected or removed if it is inaccurate or incomplete
  • Have your personal data deleted from our systems
  • Restrict the processing of your data
  • Object to the processing of your personal data, for example for communication, or direct marketing
  • Have your personal data transferred to another company
  • Withdraw consent to having your personal information used for marketing purposes

Your data is not used for any automated decision making or profiling.

If you choose to restrict the processing of your data, we may not be able to continue to provide you with our services.

We will comply with any restriction on the processing of your data unless fulfilling your request would reveal information about another person, or if you ask to delete information which we are permitted or required by law to keep.

Cookies

Cookies are text files containing small amounts of information which are downloaded to your device when you visit a website. Cookies are then sent back to the originating website on each subsequent visit, or to another website that recognises that cookie.

Cookies do lots of different jobs, like letting you navigate between pages efficiently, remembering your preferences, and generally improve your web site experience. They can also help to ensure that adverts you see online are more relevant to you and your interests.

You can find more information about cookies by visiting www.allaboutcookies.org or www.youronlinechoices.eu

Cookies are defined in four categories:

Category 1 – Strictly Necessary Cookies

These cookies are essential in order to enable you to move around the website and use its features. Without these cookies essential services like shopping baskets, e-billing, secure areas of the web site etc. cannot be provided.

Category 2 – Performance Cookies

These cookies collect information about how visitors use a website, for instance which pages visitors go to most often, and if they get error messages from web pages. These cookies don’t collect information that identifies a visitor. All information these cookies collect is aggregated and therefore anonymous. We use these cookies to help us to improve how our website is found and works.

By using our website and online services, you agree that we can place these types of cookies on your device.

Category 3 – Functionality Cookies

These cookies allow the website to remember choices you make (such as your user name, language or the region you are in) and provide enhanced, more personalised features.

By using our website and online services, you agree that we can place these types of cookies on your device.

Category 4 – Targeting Cookies or Advertising cookies

These cookies are used to deliver adverts more relevant to you and your interests. They are also used to limit the number of times you see an advertisement as well as help measure the effectiveness of the advertising campaign. They are usually placed by advertising networks with the website operator’s permission. They remember that you have visited a website and this information is shared with other organisations such as advertisers. Quite often targeting or advertising cookies will be linked to site functionality provided by the other organisation.

Session Cookies

This web site sets temporary “Session” cookies, essential for the operation of the web site which are used to ‘remember’ session specific information only during the time that a user is using the web site. These cookies are deleted when you close your browser. No personally identifiable information is stored in these cookies once you have closed your browser and your browser has cleared it’s cache. These are ‘Category 1’ cookies within European legislation.

Please note that your own browser settings can cause session cookies to persist, even after you close your browser.

Google

Google Analytics and other Google Products use cookies to collect information about how visitors use our site. We use the information to compile reports and to help us improve the site and to help serve relevant on-line advertisements. The cookies collect information in an anonymous form, including the number of visitors to the site, where visitors have come to the site from and the pages they visited.

For more information on the use of Google cookies visit https://policies.google.com/.

By using our website and online services, you agree that we can place these types of cookies on your device.

AddThis

We allow visitors to our website to bookmark and share content via a number of bookmarking and social media sites like Facebook, LinkedIn and Twitter through a service called AddThis. Visitors can choose to use this service and, when this is used, AddThis sets cookies in the visitors’ web browser.

For more details visit the AddThis support page at www.addthis.com/privacy.

By using our website and online services, you agree that we can place these types of cookies on your device.

Other web sites

We may link to other web sites. Once you access another site through a link that we have provided, it is the responsibility of that site to provide information as to how they use cookies on the respective site.

Contact Us

If you would like a copy of some or all of the personal information that we hold about you, or to update or correct any information, please email us at HR@disastercare.co.uk or contact the HR Manager on 0333 006 3306.

Complaints

If you would like to make a complaint about our handling of your personal data, please contact the HR Manager at the address and email above and we will do our best to deal with the issues that you have raised as quickly and fairly as possible. If you are still unhappy you can complain to the Information Commissioners office through https://ico.org.uk/concerns

Returns Policy

Your right to Cancel

If for any reason you are not satisfied with the product(s) you have bought from us, please return them to us in the original packaging and condition within 7 days of receipt.

For health and safety reasons, unless faulty, we are unable to accept the return of any goods where the packaging has been opened.

Please also enclose a letter explaining why you wish to return the product(s), and we will refund you in full within 28 days of the receipt of your returned order.

For all returns, except where the item is faulty, you will be required to arrange and pay for the return of the products to us. For faulty items, the cost of returned postage will be refunded to you.

To return any products to us, please:

1. Make sure to tell us whether you want an Exchange or Refund.
2. We recommend that you obtain proof of posting since we cannot be responsible for packages lost in transit.
3. Pack the items safely, enclose the invoice and send it back to:

Restoration Express Ltd
Valori House,
1 Omega Park,
Alton,
Hampshire,
GU34 2QE

Special ordered items may not be returned for credit.

Specifications

The customer's attention is specifically drawn to the manufacturers' brochures and safety literature in respect of the correct use and application of products which the Company may supply.

The customer shall be wholly responsible for checking that such products are entirely appropriate for the use and application to which they may be put. The specification and description of the goods in our catalogues have been supplied by manufacturers and were correct to the best of the Company's knowledge at the time of going to press.

In view of the rights claimed by manufacturers to change specification without notice and whilst all reasonable care is taken to ensure that due notification of such change is given customers are advised to check the exact specification of all goods PRIOR TO ORDER where variations will be material to performance.


Copyright 2006 Restoration Express Ltd. All rights reserved. No part of this website may be reproduced without written permission from Restoration Express Limited.

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